• photo collage 1jpg
  • Brunswick - Jekyll Island - Little St. Simons Island - Sea Island - St. Simons Island

  • COMMUNICATING WITH CHALLENGING CUSTOMERS

    • Share:
    •  
    Name: COMMUNICATING WITH CHALLENGING CUSTOMERS
    Date: December 8, 2017
    Time: 8:00 AM - 5:00 PM EST
    Event Description:
    Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with the right training, skills, and knowledge, any difficult customer can be handled properly and effectively. With a positive attitude, your employee can effectively deal with the most difficult customers and both parties can end the conversation satisfied. Participants will learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better. Through this workshop, your participants will gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
     
    Objectives:
    1. Cultivate a positive attitude
    2. Manage internal and external stress
    3. Develop abilities to listen actively and empathize
    4. Build a rapport with customers in person and over the phone
    5. Understand the diverse challenges posed by customers
    6. Develop strategies to adapt to challenging circumstances
    To register, please click on the campus name below
    Registration Fee: $99
    # Contact Hours: 8
     
    CAMPUS BEGIN END DAYS #DAYS FROM UNTIL
    Brunswick 12/8/17 12/8/17 Fr 1 8am 5pm
     
     
     
    Contact Information:
    Set a Reminder:
    Enter your email address below to receive a reminder message.